FAQs

Company


Testimonials

Outstanding job… I am so glad I found you guys. I have tried many retouching companies for my portraits earlier but I never got satisfactory results. The outcome produced by PhotoAlter is exactly what I had wanted. I cannot stop praising your efforts and professionalism for complex images even in tight schedule. I would positively use your services again and again.

Sean Lockhart
- Advertising Agency

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Here are the most frequently asked questions by our customers, please feel free to contact us if you find answers unsatisfactory:


1. How do I send images or place an image editing order with PhotoAlter.com?

You can scan images at 600 dpi for better quality and send us via FTP, email attachment, remotely and web based application. If you find uploading time consuming for large volumes then you can courier us images in DVD, Hard Disk, External Drive, USB Drive, etc.

2. How long does it take for your organization to complete an order?

Usually, we provide 24hrs turnaround to our photo editing customers but in case urgency, complexity, volume, etc. we can fine-tune delivery time. Our team will do in-depth study on your photo editing requirements and advise you finest delivery time to complete the order.

3. Who are your imaging customers?

We have been assisting worldwide customers for photo editing service and our clientele are design studios, photographers, advertising & marketing agencies, real estate companies, e-commerce stores, catalogue companies, event management firms, etc.

4. Is there a size limit for image upload?

No, there is no size limit for image upload. You can simply advise us total size of images and we would create an FTP for you to upload / download images quickly and securely.

5. Is there any specific format or resolution in which the images have to be sent for processing?

No, there is no specific format required. You can send us images in the format or resolution which you find most suitable and tell us in which format or resolution you need edited images back. Our experts can comfortably deal with formats like CR2, DNG, GIF, JPEG, NEF, PNG, PSD, RAW, TIFF, etc.

6. Do you provide free image editing samples or trial photo editing?

Yes, we do provide no obligation free image editing sample for limited photos so that our clients can analysis our work quality and turnaround free of cost.

7. Do you charge on per project or per image basis?

As a rule, we quote per image but prices are varying image to image based on complexity. On the initial discussion, we offer you a free trial that helps us to analyze job requirements and offer best suited price. You can send trial photos via Dropbox or Wetransfer.com – these are secure and well-known medium of file transfer.

8. What are your working hours?

We work Monday to Saturday (9:00AM to 6:00PM IST and 9:00PM to 6:00AM IST). But, we can also work in weekends if needed.

9. What are your payment modes?

You can pay us via PayPal, Credit Card and Bank Wire Transfer.

10. Do you brand client's images as your own or share them to any third-parties?

At PhotoAlter.com, we take data confidentiality, copyright and privacy very seriously. We do not merge, publish, distribute, sublicense, sell or disseminate our client’s images to any third-party. And, it is not verbally, we sign Non-Disclosure Agreement (NDA) for it.

11. What are the quality control processes at PhotoAlter.com?

We follow well-defined and stringent quality control processes for every project. Our project managers create QC process as per the difficulty involved, it enables us to deliver our customers high-quality photo editing services. Also, our QC team checks double every edited image or photo against guidelines received before sending it to customers.

12. What are the benefits of outsourcing photo editing services to PhotoAlter.com?

By outsourcing photo editing services to PhotoAlter.com, you can get all major benefits of outsourcing such as economical prices, high quality, quick turnaround, 24hr customer support and much more. Our professionals can help you to keep your customers always satisfied by delivering orders ahead of time with exceptional quality standard.